drugstore.com "gets it"

"That's weird, I'm out of my happy pills. But didn't I put in an order a few weeks ago?"

My regular order from drugstore.com was lost in the ether. Kudos to drugstore.com for "getting it". I called them up about the lack of goods on a Saturday and within five minutes:

• They confirm it should have arrived


• They give me the option of refund, store credit or reshipment


• The delivery is upgraded to three-day shipping for free


• An email confirmation is waiting in my inbox before I hang up

Wow. If only everyone on the interweb did business this way.